Refund and Returns Policy
At bharatzen.com, your satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help with easy returns and refunds.
1. Return Eligibility
You can request a return under the following conditions:
- The item is damaged, defective, or incorrect
- The return request is made within 7 days of delivery
- The item is unused, unwashed, and in its original packaging with tags
We do not accept returns for:
- Items marked as “non-returnable” (e.g. innerwear, personal care, etc.)
- Products damaged due to misuse or improper handling
2. How to Request a Return
To initiate a return:
- Email us at support@bharatzen.com or call +91 9266239964
- Mention your order number and reason for return
- Our support team will arrange a pickup or guide you through self-shipping
3. Refund Process
Once we receive the returned product and verify its condition:
- Refunds will be processed to your original payment method (UPI/card/bank)
- Please allow 5–7 business days for the amount to reflect in your account
For Cash on Delivery (COD) orders:
- We will initiate a bank transfer or UPI refund (you will be asked for your details)
4. Exchange Policy
We currently do not support direct product exchanges. You can return the item and place a new order.
5. Cancellations
Orders can be cancelled before they are shipped. Once shipped, cancellation is not possible, and you’ll need to initiate a return after delivery.
6. Contact Us
Need help with a return or refund?
📞 +91 9266239964
📧 support@bharatzen.com
We’re available Monday–Saturday, 10 AM to 6 PM.